Andrew Hiles is a founding Director of Kingswell. Having commenced his management career with the Royal Air Force, he pioneered IT systems before leaving to take up a position within the Finance Department of London Transport. Subsequently in their Central Productivity Unit, he was a Senior Projects Manager and later became responsible for the business re-engineering function, implementing new services and several major technical projects.He left to take up a position with the Post Office as their first Business Systems Consultant with a rolling projects portfolio in excess of ten million pounds. Andrew then joined AEA Technology at the Harwell Laboratories where he managed the supercomputing, mainframe and other bureau and facilities management services. Andrew is a pragmatic consultant and trainer in the areas of Business Continuity Planning and Service Management, including Outsourcing and Facilities Management. He presents workshops and seminars on these topics for CEL (Hong Kong), IIR , the world's largest conferencing and training company, and other companies. He has also lectured at Ashridge, Cranfield, GEC Dunchurch and Henley Management Colleges in the UK.

BUSINESS CONTINUITY

Andrew has over 15 years experience of business continuity planning. He is an international speaker on business continuity and contingency planning and has featured on conference programmes in the USA, Europe and the Pacific Rim. He has broadcast on radio and TV. He has over 300 published articles on business continuity and edited the IBM GUIDE Disaster Recovery Manual. He was founder and for some fifteen years Chairman of the first international user group for business continuity planning and was a founding Director of the Business Continuity Institute, the international body for certification of business continuity professionals. He was a founder and adviser to the World Food Safety Organization. Services include:

• Risk analysis, risk management and business impact analysis
  
• Business continuity strategy
  
• Business continuity planning
  
• Plan review, audit and testing
  
• Training and awareness programmes
• Annual Health Checks

He is author of Business Continuity Management - Best Practices and Enterprise Risk Management - Best Practices published by Rothstein Associates Inc. (www.rothstein.com). He co-edited and was the main contributor to Business Continuity Management, published by Wiley and the guides to Business Continuity published by the Confederation of British Industry and the Institute of Directors.

SERVICE MANAGEMENT

Andrew has delivered service orientation and service management projects for blue chip companies and public bodies. He was a pioneer in the development and application of Service Level Agreements for IT and non-IT services. He has three published books on Service Level Agreements and is co-author, with Yvonne Gunn, of Creating a Customer Focused Help Desk ( all published by Rothstein Associates Inc., (www.rothstein.com). Andrew also contributed to Croners Guide to IT Purchasing. Services include consultancy and support on:

• Service management
  
• Service relationships and quality
  
• Outsourcing and Facilities Management, including quality issues and dispute mediation
  
• Market testing
  
• Invitations to Tender, service specifications and vendor evaluation
  
• Training and customer or service awareness programmes

OTHER

Andrew is a Fellow of the Business Continuity Institute and a Member of the British Computer Society and of the Institute for the Management of Information Systems.

Andrew is an international trainer and is a frequent speaker at conferences around the world. He has presented on radio and television.