KINGSWELL specialises in a number of highly focused services which are complementary and support the management of technology to meet business objectives. We can help to improve the quality of service delivered by the IT department to the business. We can help organizations so that more resilient services can be developed.
Risk Analysis – The identification and assessment of risk; recommendations for risk reduction.
Business Impact Analysis – The audit and evaluation of the impact of a major disaster on the fabric of a business. How would a company cope with working from temporary accommodation probably without IT support?
Kingswell are able to provide a full computer systems audit to evaluate the security of current operating procedures and to then extend that audit to provide an appraisal of the impact on the operating divisions of the company should those sytems be interrupted for a prolonged period
The Business Impact Analysis is often used by Kingswell clients as their justification for reviewing their overall business continuity strategy.
Business Continuity and Disaster Recovery Planning – How to maintain business capability following a disaster impacting a mission-critical facility. Most companies will have IT disaster recovery plans or at least a contract for standby computer services, but effective recovery needs to consider not just IT but all key functions and support activities. Kingswell’s structured approach will help develop not only IT recovery plans, but will provide comprehensive, structured plans to ensure corporate viability after a disaster.
Disaster Recovery Planning – The production of detailed procedures within the operating departments of the company, designed to support the members of a disaster recovery team through their immediate actions in the event of a crisis. This service is provided both as a direct consultancy exercise and also as a training course for members of the client company.
Service Management – Kingswell provides consultancy in service management, both internal and in outsourcing relationships. Service Level Agreements are vital to supplement contracts for technical services and to specify the quality of both external and internal services: we are experts in this area.
Service Level Agreements – The Kingswell service provides a form of internal contract between the operating departments of a company. Service Level Agreements describe the deliverable items and services which one department owes to another, both under normal conditions and in times of crisis.
Information Security and Integrity – Protection of information from accidental or deliberate corruption, hacking or computer abuse.
Help Desk and Customer Support – Expertise and training in Help Desk and Customer Support Management.
Training – Professional and management training for business continuity and technical professionals.