Consultancy on Service Management


Effective service management is crucial to an organisation’s success. Managing customer-supplier relationships (whether internal or external service suppliers) is vital. We are skilled in all aspects of effective management of internal services and in creating effective relationships with, and managing, external vendors. Kingswell’s consultancy activities include

  • Balanced Scorecard Design and Implementation
  • Business Performance Management and Measurement Design and Implementation
  • Strategy and Consulting in Implementation of Shared Services
  • Service and customer orientation programmes
  • Service Level Agreement projects
  • Helping public and private sector clients prepare for market testing and outsourcing, including assistance with in-house service orientation training, specifications, service level agreements, in-house bids etc
  • Helping outsourcing by in-house service orientation training, drafting of service level agreements, evaluation of tender opportunities, interpretation and advice on prospect’s service level agreements etc
  • International public courses and conferences on Help Desk, Service Level Agreements and Outsourcing
  • Mediation, arbitration, penalty/reward, and insurance issues
  • Helping suppliers in bid management and in preparing proposals,bids and responses

Enterprise Risk Management & Disaster Recovery Planning by Kingswell