Call Centre Management and Help Desk Management

Customer care is a key factor in providing competitive edge. Competition is fierce: even internal services face potential outsourcing. Typically 16% of customers are lost each year - mainly because of dissatisfaction with the service or the way they have been treated. It can cost up to 100 times as much to gain a new customer as to retain an existing one. Kingswell can help stem this attrition and retain your base of satisfied customers.

• Customer orientation and programmes
• Consultancy on call centre, help desk and service desk organisation and set-up
• Consultancy on software tools
• Training for help desk and service desk managers
• Training agents, consultants and analysts
  
  Well-trained, highly motivated management and staff are key to Call Center and Help Desk success