Effective service management is crucial to an organisation's
success. Managing customer-supplier relationships (whether internal or
external service suppliers) is vital. We are skilled in all aspects of
effective management of internal services and in creating effective relationships
with, and managing, external vendors. Kingswell's consultancy activities
include
- Balanced Scorecard Design and Implementation
- Business Performance Management and Measurement Design and Implementation
- Strategy and Consulting in Implementation of Shared Services
- Service and customer orientation programmes
- Service Level Agreement projects
- Helping public and private sector clients prepare for
market testing and outsourcing, including assistance with in-house service
orientation training, specifications, service level agreements, in-house
bids etc
- Helping outsourcing by in-house service orientation
training, drafting of service level agreements, evaluation of tender
opportunities, interpretation and advice on prospect's service level
agreements etc
- International public courses and conferences on Help
Desk, Service Level Agreements and Outsourcing
- Mediation, arbitration, penalty/reward, and insurance
issues
- Helping suppliers in bid management and in preparing proposals,bids and responses
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