IT Contracts & IT Contract Law

A two-day intensive, interactive workshop for managers who need to negotiate contracts, terms and discounts with outside suppliers of IT and Communications (IT&C) goods and services or manage contractor performance. Sessions cover contract law, including e-commerce contracts.  The workshop also deals with the management of IT contracts and will include managing contract performance and will include IT&C examples throughout.

By attending this programme you will:

• Understand the principles of international and national contract law
• Appreciate the essential legal background for IT contracts
• Gain awareness of contract issues relating to e-commerce
• Identify essential contract clauses, terms and conditions
• Establish the framework for sound contractual relationships
• Gain the confidence and skills to manage the ongoing contract

Who should attend?

• IT Managers
• Computing Centre Managers
• Data Centre managers
• Systems Managers
• Computer Services Managers
• Operations Managers
• Communications Managers
• Network Managers
• User Support Managers
• Sales and Services Managers
• MIS Managers
• Information Centre Managers
• Business Consultants
• User Support Staff
• Contract Managers and Administrators
• Technical Support Staff
• Help Desk and Service Desk Managers
• All users and customers of IT and Telecommunication services wishing to optimise the value of services they receive from their service provider (Hi-tech Service Vendors, ISPs, ASPs, ISVs, NSPs, Software Vendors, Hardware Vendors, Application Integrators)
• IT managers new to purchase and negotiation of IT services. 
• Purchasing, sales or marketing managers, supervisors and staff taking up such appointments for the first time. It will also be of benefit to those who have had little formal training in purchasing and negotiation and who wish to consolidate their experience

Books by Kingswell Consultants

Books on Service Management

Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc.  The standard work on IT Service Level Agreements.

Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS.  Published by Rothstein Associates Inc.  The first book to deal specifically with e-commerce Service Level Agreements.

Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services.  ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering.

Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com

Books on Business Continuity

Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3.  This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI).

Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists.

e-Publication. Kingswell books on Business Continuity, Service Level Agreements and  Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com.

New and updated books. Existing  books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com .

All the above books can be obtained from:

Rothstein Associates Inc.
4 Arapaho Road
Brookfield
Connecticut
0608-3104 USA

www.rothstein.com

e-mail pjr@rothstein.com

Telephone: USA: 1-888-ROTHSTEIN
Worldwide: +1 203 740 7400

Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales.

Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4.

Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0

Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing

Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.