Strategic IT Cost Control
A pragmatic and (almost) jargon-free interactive 2-day workshop."If the Information Technology Department reports to you, and especially if you are not a computing professional - here is everything you need to know to control costs and tighten management. If you are selling products or services to IT managers, the course provides an invaluable insight to your client's thinking and will help to improve your sales prospects by identifying critical management needs."
Why a seminar on Controlling IT Costs?
A large proportion of every organisation’s budget is spent on IT – buying in services, IT operating costs, capital investment. And yet study after study shows that frequently much of this money is wasted – in projects that don’t happen or don’t deliver….. in capital investment that suffers from premature obsolescence, technical dead ends or poor payback….. in IT operations that don’t match business needs and in hits on end-user productivity.
Who should attend
IT Managers; Computing Service Managers; Operations Managers; Network and Communication Managers; Customer Service Managers; Systems and Applications Development Managers; Consultants; and all those responsible for, or concerned with, IT; Auditors; Company Secretaries, Company Accountants, Finance Directors and Administration Directors with responsibilities for computing; Computer Users seeking to achieve cost-effective computing services.
How you will benefit
This thought-provoking two-day seminar identifies the costs of Information Technology and provides a pragmatic basis for truly business-oriented and cost-effective IT services.Based on examination of business needs and the response they demand of computingtechnology, this seminar will provide practical insight and guidance to managers wishing to ensure that they get the best value possible from their investment in I.T. systems and staff.
Key Topics
with the opportunity for delegates to create a personal Action Plan appropriate to their organisation.
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Books by Kingswell Consultants Books on Service Management Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc. The standard work on IT Service Level Agreements. Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS. Published by Rothstein Associates Inc. The first book to deal specifically with e-commerce Service Level Agreements. Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services. ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering. Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com Books on Business Continuity Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3. This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI). Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists. e-Publication. Kingswell books on Business Continuity, Service Level Agreements and Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com. New and updated books. Existing books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com . All the above books can be obtained from: Rothstein Associates Inc. e-mail pjr@rothstein.com Telephone: USA: 1-888-ROTHSTEIN Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales. Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4. Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0 Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.
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