Why you should attend

Over half of all organisations do not have business continuity plans in place.  Of those without plans, some 70% of all companies suffering loss of a mission critical facility go out of business within two years.  Over half all business continuity plans have not been tested: 80% of plans fail when first tested.  The Effective business continuity planning, maintenance and testing could make the difference between your company’s death or its survival.

Who Should Attend

Disaster Recovery, Business Continuity and Security Managers; Emergency Planners; Premises, Facilities and Property Managers; Information Technology Managers; consultants and vendors of business continuity services.

How you will benefit

On this intensive one-day course you will learn the basics of effective business continuity planning and testing and take away real examples and models to adapt to your organisation.

Programme

• Design and Structure of the Plan

  Plan structure: the options
  Defining a plan that is suited to the organisation
  Identification of approach to key phases
  Task identification
  Allocation of responsibilities

• Developing the Draft Plan

  Tool selection: the options
  Determining personnel requirement
  How to ensure that the plan is complete and accurate

• Defining Testing Strategy: Test Options

  Testing methods: the options
  Selecting an option: the issues
  Test objectives and scope
  Participant and controller briefings
  Creating a test schedule

• Preparing for and Conducting the Test

  Test control plans and specifications Assumptions and limitations
  Resources and timetable
  What if the test goes wrong?
  Conducting the test
  Post test reporting

• Feedback and action plans

• Workshop Conclusion

Books by Kingswell Consultants

Books on Service Management

Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc.  The standard work on IT Service Level Agreements.

Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS.  Published by Rothstein Associates Inc.  The first book to deal specifically with e-commerce Service Level Agreements.

Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services.  ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering.

Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com

Books on Business Continuity

Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3.  This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI).

Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists.

e-Publication. Kingswell books on Business Continuity, Service Level Agreements and  Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com.

New and updated books. Existing  books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com .

All the above books can be obtained from:

Rothstein Associates Inc.
4 Arapaho Road
Brookfield
Connecticut
0608-3104 USA

www.rothstein.com

e-mail pjr@rothstein.com

Telephone: USA: 1-888-ROTHSTEIN
Worldwide: +1 203 740 7400

Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales.

Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4.

Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0

Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing

Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.