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MASTERING LEADERSHIP An intensive two-day inter-active workshop in Leadership Skills Leadership makes the difference between an organisation’s success and failure. A clear, shared vision…… inspiring and motivating….. a leader can bring enormous benefits. Leadership allows the empowerment of an individual; creation of winning teams; effective delegation. Leadership causes people to rise to challenge; successfully resolve issues and achieve organizational mission, targets and goals. The workshop is interactive with leadership and motivational exercises throughout.
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Why you should attend Bad leadership wrecks an organization: it drifts, rudderless, under-achieving. Godd leadership drives an organization to success. Good leadership techniques have never been more important. Who should attend All supervisors and managers, especially those new to their roles. Objectives By the need of this workshop, participants will have the confidence and skills as an effective and capable Leader. Participants will:
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How you and your organisation will benefit Good leadership technique can boost the results of your company – and lead to employee and customer satisfaction. You will learn key leadership techniques on this workshop.
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Programme
What makes a Leader?
Leader behaviour and style
Vision, Mission and Values
Action centred leadership
Creating a winning team
Belbin: personalities and team roles
Consensus working
Managing conflict
Theories of motivation: Maslow, Herzberg, Cummings & El Salimi, Couger & Zakowski
Matching leadership style to the individual
Edgar Dale’s Cone of Experience
Push and Pull - How to influence and direct
Neuro-Lingustic Programming
Time creators and time destroyers
Critical Success Factors, Key Performance Indicators and Key Result Areas.
Job and task definition
Setting Priorities – key to time management
Personal time management planning
Why delegate?
What to delegate?
How to delegate
Barriers to delegation
Preparing the ground
Evaluation and self-evaluation
Delegation checklist.
Managing time
scheduling work
justifying resource
meeting deadlines
Time measurement methods
activity sampling etc.
Time management techniques
Thinking processes
Tools for defining problems, problem analysis and problem solving
De Bono’s Six Thinking Hats
Lateral and creative thinking
O’Keefe: Thinking out of the Box and Step Change
Barriers to personal creativity.
Kepner-Tregoe method
Leadership decision making.
What is stress?
How to recognise stress
Causes of stress.
Techniques for managing stress.
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Books by Kingswell Consultants Books on Service Management Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc. The standard work on IT Service Level Agreements. Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS. Published by Rothstein Associates Inc. The first book to deal specifically with e-commerce Service Level Agreements. Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services. ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering. Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com Books on Business Continuity Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3. This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI). Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists. e-Publication. Kingswell books on Business Continuity, Service Level Agreements and Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com. New and updated books. Existing books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com . All the above books can be obtained from: Rothstein Associates Inc. e-mail pjr@rothstein.com Telephone: USA: 1-888-ROTHSTEIN Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales. Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4. Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0 Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.
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