MANAGEMENT SKILLS FOR TECHNICAL PROFESSIONALS
An intensive two-day workshop for technical professionals newly promoted to management responsibilities and for technical managers who have had no formal management training.
OBJECTIVES
By the end of the course, delegates will be able to use a variety of proven techniques, methods and skills to operate confidently as a Manager.
Why a course on management skills for technical professionals
That first, well-earned step into the management scene is most often greeted with a combination of understandable euphoria and confusions as to what to do next. Sadly, in many cases, the new Manager is "thrown in at the deep end" and expected to survive. The new technical professional may be placed in a position where they are expected to manage – or simply to influence - resource, people and budget and to deliver results, often against tight timescales and frequently without authority over those they are helping. Technical professionals often possess excellent analytical and technical skills, but have not always been trained in the inter-personal and management skills to set – and balance – priorities and to manage and influence people. This workshop is ideally suited to those who would appreciate so much that early guidance to enhance their chances of success in Management and will be an invaluable "refresher" for the more seasoned manager who has had little formal training in Management.
Who should attend
Technical professionals new to management, including managers, team leaders and coordinators, technical support and project managers; section leaders, supervisors, project leaders and all technical professionals seeking to broaden their management skills or any technical professional who has never received formal management training and is still in the early days in a management position.
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How you and your organisation will benefit Technical professionals are often extremely competent in their technical
specialisation, but may not always have much management experience or
training. As they climb their career ladder, so they may move away from
their 'hands on' technical expertise into more of a management role. This
workshop will give you the tools, techniques and confidence to become
effective as a manager - and that is good both for the technical professional
and for his or her organisation |
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Programme
Delegates will have the opportunity to practice what they have learnt during the workshop in interactive exercises based on a case study. Checklists The workbook will contain checklists and prompts as an ongoing management tool. Note: The content and running order may change to reflect delegate’s interests. |
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Workshop Leader
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Books by Kingswell Consultants Books on Service Management Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc. The standard work on IT Service Level Agreements. Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS. Published by Rothstein Associates Inc. The first book to deal specifically with e-commerce Service Level Agreements. Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services. ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering. Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com Books on Business Continuity Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3. This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI). Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists. e-Publication. Kingswell books on Business Continuity, Service Level Agreements and Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com. New and updated books. Existing books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com . All the above books can be obtained from: Rothstein Associates Inc. e-mail pjr@rothstein.com Telephone: USA: 1-888-ROTHSTEIN Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales. Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4. Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0 Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.
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| Kingswell © 2005 |
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