OUTSOURCING: HOW TO GET IT RIGHT

THIS SEMINAR GIVES YOU:

• a pragmatic examination of the Facilities Management and Outsourcing Markets
  
• a clear explanation of the contractual and legal issues
  
• an objective analysis of the costs and benefits
  
• a blueprint to specifying the service and evaluating suppliers
  
• insights into the people and organisational issues
  
• a guide through the difficult transitional period
  
• methods, metrics and structures to measure service quality
  
• management grip to control the service relationship
  

.........with real-life, revealing case studies and frank, open discussion

Why you should attend

On one side of the fence, the in-house service. On the other side, Facilities Management and Outsourcing. The grass looks greener on the other side...... but it could hide a minefield!

Perhaps the in-house service could - and should - be reduced or resourced; re-oriented, re-skilled, re-engineered and re-shaped. Perhaps the in-house service is simply an expensive distraction from the core business. This seminar will help you decide. And if you decide - or have already decided - to Facility Manage or Outsource I.T., this seminar will show you how to identify the real benefits, how to avoid the pitfalls, how to achieve a successful transition and how to conduct an ongoing service relationship.

Who should attend

If you are involved in market testing or Outsourcing of Information Technology services, this seminar is for you - and if you are involved with non-IT services, we will be happy to present a similar in-house seminar for you which targets the Outsourcing issues of your particular service.

How you and your organisation will benefit

This seminar will help you:

and you will:

Programme

• The Market: Actuals and Trends

  Outsourcing or FM: what's the difference?
  Market Size and Trends
  Offshore, nearshore or onshore?
  Who are the Players?
  Who are the Customers?
  What Services can you Outsource/FM?

• Should I do it? - Why, What and How

  The Contractual Relationship
  What should be Covered: Key and Ancillary Aspects
  Principles of Law
  Essential Clauses
  Potential "War Zones": How to Avoid Conflict

• Reaping Benefits and Avoiding Pitfalls

  Business Focus; New Flexibility
  Cash Savings
  Technological Respite
  Service Quality Improvement
  Supplier Dependency?
  Lost Control, Reduced Security?
  Lost Skills, Disgruntled Staff?

• Tendering, Response & Supplier Evaluation

  Preparing to Tender: The Essential Steps
  What Suppliers Need to Know
  Specifying Requirements
  How to Evaluate Suppliers
  Analysing Supplier Response

• Case Study: The Supplier Perspective

  What are the Ingredients of a Successful Tender?
  How Customer and Supplier can both Win
  Creating an Effective Service Relationship
  Building in Futures

• Summary, Forum and Discussion

• The Human Angle: People and Places

  Handling Staff Concern
  What skills are needed?
  Staff Transfer: Issues and Solutions
  Location Issues: Your Place or Mine?

• Contracts: The Issues
  

  What Makes a Good Contract
  Essential Contract Components & Provisions
  Security Issues, Data Protection & Intellectual Assets
  Rights of Staff and Third Parties
  How to Handle Disputes
  Contract Termination

• Managing FM Supplier Performance

  Organisation for FM Management
  The Transition - Handing Over the Service
  Role of the Contract Manager & Service Management Team
  Service Level Agreements
  Service Quality: Targets & Key Measurements
  Problem Escalation and Resolution

• How Suppliers Charge

  Charging Choices
  Working Out the Costs
  How Suppliers Cost
  The Bill: Cost Components
  Holding Price Hikes

• Case Study: The Customer Perspective

  Hopes and Fears
  The Transition
  The Reality
  Working Together
  The Payback: Was it Worthwhile?

• Summary, Forum and Discussion

Workshop Leader

Andrew Hiles,

Kingswell © 2005