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TIME MANAGEMENT FOR TECHNICAL PROFESSIONALS |
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Why you should attend Understand how to make the most of your time - learn how to reduce stress
and become more productive Technical staff are constantly working to tight schedules under increasing pressure with minimum support and with ever-changing goalposts. This course gives guidance on how to sort the wheat from the chaff and propritise the workload so that the essential and the important are identified and delivered on time every time.
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Who should attend:
How you and your organisation will benefit You will become a more effective competent and 'in control' professional, learning to become more control time-wasting habits, improve communication and 'cut to the chase'. |
Programme
Why Time Disappears
What Eats Time
The Crisis Creator
Time Inflation - 10 Reasons why Projects over-run
Bad Time Habits - and how to kick them
Habits that Create Time
Secrets of Technical Productivity
Lessons from Technical Time Managers
Terms of Reference and Fog Creators
Specifications that Stick
Why Milestones may be a Mistake
What's a Deliverable?
The Urgent and the Important
Red Tape and Scissors
Does it have to be you? Put the monkey where it belongs
How to Communicate More Effectively
ravel - in Space and Time ?
How to Milk Appointments
Managing Technical Meetings: Avoiding Time Mayhem.
Why read Technical Reports?
Assessing Options - the Short Cuts
Making Sound Decisions Quickly
How to avoid Time Loss on Rework
How Faults can Save Time
Staying focused in Chaos
How do Successful People always have Spare Time?
The workshop will be supported with issue of models and checklists.
Workshop Leader
Andrew Hiles or Yvonne Gunn or Ian Carman
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Books by Kingswell Consultants Books on Service Management Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc. The standard work on IT Service Level Agreements. Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS. Published by Rothstein Associates Inc. The first book to deal specifically with e-commerce Service Level Agreements. Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services. ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering. Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com Books on Business Continuity Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3. This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI). Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists. e-Publication. Kingswell books on Business Continuity, Service Level Agreements and Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com. New and updated books. Existing books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com . All the above books can be obtained from: Rothstein Associates Inc. e-mail pjr@rothstein.com Telephone: USA: 1-888-ROTHSTEIN Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales. Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4. Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0 Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.
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| Kingswell © 2005 |
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