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VITAL SKILLS FOR THE NEW MANAGER An intensive two-day workshop those newly promoted to management responsibilities and for managers who have had no formal management training. Why you should attend That first, well-earned step into the management scene is most often greeted with a combination of understandable euphoria and confusions as to what to do next. Sadly, in many cases, the new Manager is "thrown in at the deep end" and expected to survive. The new Manager may be placed in a position where they are expected to manage resource, people and budget and to deliver results, often against tight timescales and frequently without authority over those they are helping. This workshop is ideally suited to those who would appreciate so much that early guidance to enhance their chances of success in Management and will be an invaluable "refresher" for the more seasoned manager who has had little formal training in Management. Objectives By the end of the course, delegates will be able to use a variety of proven techniques, methods and skills to operate confidently as a Manager. |
Who should attend
All those new to management, including technical professionals and project managers; section leaders, supervisors, project leaders and all technical professional seeking to broaden their management skills or any technical professional who has never received formal management training and is still in the early days in a management position.
How you and your organisation will benefit
You would not be attending this course unless Management had identified you
as a success - but it can be daunting to take on management responsibility for
the first time without formal training. This workshop will give you the tools,
techniques and confidence quickly to become effective as a manager - and that
is good both for the new manager and for his or her organisation.
Programme
What is Management?
The Management Role
Characteristics of Good Managers
Goals and Objectives: Mission, Values and Ethics Statements
Critical Success Factors
Managing Politics
What is a Leader
Recognising Leadership Skills
Techniques for Leadership
Building Winning Teams
Scoping and Terms of Reference
Work Prioritisation
Milestones, Work Packages and Deliverables
Project Management; Flow Charting and Critical Path Analysis (Gantt / PERT)
Analysing and Solving Problems
Key Decision Making Techniques
How to Manage Change
Report Writing
The Art of Active Listening
NLP (Neuro-Linguistic Programming)
New Ways to Establish Rapport
3-Level Questioning – Understanding Motives
How to Interview for Recruitment
Structured, Non-Directive and Problem Interview Techniques
Job Descriptions
Counselling and Coaching
Appraisal Interviewing
Theories of Motivation – and how to apply them
Golden Rules to Motivate Staff
How to Influence without Power
Managing Subordinates and Peers
How to Manage Your Boss
Industrial Relations Issues
Handling Disciplinary Issues
Handling Dismissal
Delegations skills
Keeping Control
Managing by Key Performance Indicators
Financial Statements; The Balance Sheet, Profit / Loss Report; Cash Flow; The Investor
Task Priorities
Using Service Level Agreements
Pareto Rules
Workload Allocation and Management
How to be Assertive
How to Manage Conflict
Dealing with Difficult People
Recognising and Dealing with Stress
Principles of Negotiation
Negotiation Skills
Delegates will have the opportunity to practice what they have learnt during the workshop in interactive exercises based on a case study.
Checklists
The workbook will contain checklists and prompts as an ongoing management tool.
Note: The content and running order may change to reflect delegate’s interests.
Workshop Leader
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Books by Kingswell Consultants Books on Service Management Hiles, A. N. The Complete Guide to IT Service Level Agreements, Matching Service Quality to Business Needs.. ISBN 0-9641648-2-5 published by Rothstein Associates Inc. The standard work on IT Service Level Agreements. Hiles, A. N. E-Business Service Level Agreements: Strategies for ISPs, ASPs, *SPs and CLECS. Published by Rothstein Associates Inc. The first book to deal specifically with e-commerce Service Level Agreements. Hiles, A. N. Service Level Agreements, Winning a Competitive Edge for Supply and Support Services. ISBN 0-9641648-4-1published by Rothstein Associates Inc. This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering. Hiles A.N. and Gunn, Dr. Y. Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute www.helpdeskinst.com Books on Business Continuity Hiles A.N. Business Continuity Management: Best Practice. Published by Rothstein Associates Inc. ISBN 0-9641648-3-3. This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI). Hiles A.N. Enterprise Risk Assessment & Business Impact Analysis – Best Practices ISBN 1-931332-12-6 Published by Rothstein Associates Inc. Covers many techniques and methods of risk and impact assessment with detailed examples and checklists. e-Publication. Kingswell books on Business Continuity, Service Level Agreements and Help Desk Management will shortly be available by page download in conjunction with Rothstein Associates Inc and Books24x7.com. New and updated books. Existing books Business Continuity Management – Best Practice and IT Service Level Agreements have been extensively updated. See our products page or visit www.rothstein.com . All the above books can be obtained from: Rothstein Associates Inc. e-mail pjr@rothstein.com Telephone: USA: 1-888-ROTHSTEIN Hiles A.N. Guide to Risk Management. Published by the Institute of Chartered Accountants of England and Wales. Hiles A.N. and Barnes, P. (Editor and main contributor) The Definitive Handbook of Business Continuity Management, John Wiley & Sons, 1999, ISBN 0 471 98622 4. Hiles, A.N. (contributor), Croner’s Purchasing and Supply Guide to I.T., 1994, ISBN 1 85524 271 0 Hiles, A.N. (contributor), Guide to Business Continuity Management, 1999, for the Confederation of British Industry by Caspian Publishing Hiles A.N. (contributor) Business Continuity Management, 2000, Institute of Directors / Department of Trade & Industry.
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