DR YVONNE GUNN

Dr Yvonne  Gunn BSc, MSc, PhD, is a Fellow of the Institute of Statisticians, a Member of the British Computer Society and a Chartered Physicist.  

Yvonne is  a Director of Kingswell International, supplying  consultancy on service management, Help Desk and customer support to  a variety of blue-chip clients. She delivers in-company and public training presentations on Service Level Agreements and on Help Desk management in the UK, Europe, South Africa, the Middle East, Pacific Rim and South America. 

Her clients have included ADGAS (Abu Dhabi),  BATELCO (Bahrain), Bath & North East Somerset Unitary Authority, BP, Caterpillar (Switzerland), Columbus Stainless (South Africa), Cyprus Popular Bank (Cyprus), Cyprus Telecoms (Cyprus), Dell, Edinfor (Portugal), EDS (South Africa), Emirate Airlines (Dubai), Eunet, ITS (Netherlands), Panafon (Greece), Pfizer, Stellenbosch Farmers Winery (South Africa), S.W.I.F.T. (Belgium), Unipalm-Pipex, Vertex and Zeneca.

Yvonne has broad experience as a  Computer Services Manager; in providing marketing and technical support for software sales; and in developing software.

For some 6 years Yvonne  was Customer Support Manager at a Centre which provided a wide range of products and services. Her responsibilities included Service Level Agreements.   Yvonne supported high quality clients including multi-national oil companies.  Subsequently she was responsible for technical support and marketing of software packages with an international user base, supporting demanding clients like NASA.

Yvonne is co-author, with Andrew Hiles, of Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers. Published by Rothstein Associates Inc. 2000 ISBN 0-9641648-6-8 This book has the support of the Help Desk Institute