DR YVONNE GUNN

Yvonne is a Fellow of the Institute of Statisticians, a Member of the British Computer Society and a Chartered Physicist.  

Yvonne is a Director of Kingswell International, supplying  consultancy on service management, Help Desks and customer support to  a variety of blue-chip clients. She delivers in-company and public training presentations on Service Level Agreements and on Help Desk management in the UK, Europe, South Africa and South America. 

Her clients have included BATELCO (Bahrain), Bath & North East Somerset Unitary Authority, BP, Caterpillar (Switzerland), Columbus Stainless (South Africa), Cyprus Popular Bank (Cyprus), Cyprus Telecoms (Cyprus), Dell, Edinfor (Portugal), EDS (South Africa), Emirate Airlines (Dubai), Eunet, ITS (Netherlands), Panafon (Greece), Pfizer, Stellenbosch Farmers Winery (South Africa), S.W.I.F.T. (Belgium), Unipalm-Pipex, Vertex and Zeneca.

Yvonne has broad experience as a  Computer Services Manager; in providing marketing and technical support for software sales; and in developing software.

For some 6 years Yvonne  was Customer Support Manager for a major Computing Centre which provided services on a wide range of platforms and workstations. Her responsibilities included Service Level Agreements. Subsequently she was responsible for technical support and marketing of software packages with an international user base, supporting highly demanding blue chip multi-nationals.