Business Impact Analysis - Kingswell is able to offer a complete Business Continuity & Risk Management service in support of your Company during Disaster Recovery. Recent events have proved the importance of enterprise risk management skills. Ensuring your business continuity during the disaster recovery period is fundamental - You should have a strong business continuity plan, business impact analysis, then risk management will assess your disaster recovery exposure. Risk management allows you to SURVIVE (limited fashion perhaps) during a disaster recovery situation when the resources of small companies can be stretched to the limits in the period immediately following a disaster - when disaster recovery is key! No matter how well your Business Continuity Plans are drafted and no matter how often you test them with your Business Impact Analysis, you will still need Enterprise risk management people to manage the disaster recovery procedure. Kingswell's business continuity consultants can help.
We have presented management training & staff training internationally for leading multi-nationals and smaller, dynamic organizations. SkillsXfer (Skills Transfer) is a product unique to Kingswell and enables one or two individuals to receive personalised coaching, training and skills transfer in any of the topics covered by our management training or staff training. We specialise in skills transfer and personal coaching.
Effective Service Management is crucial to an organisation's success. Managing customer-supplier relationships (whether internal or external service suppliers) is vital. We are skilled in all aspects of effective service management and in creating effective relationships with, and managing, external vendors. Kingswell's consultancy activities include:
Service management and customer orientation programmes
Service Level Agreement projects
Helping public and private sector clients prepare for market testing and outsourcing, including assistance with in-house service management training, staff training, personal coaching, specifications, service level agreements, in-house bids etc.
Helping outsourcing by in-house service orientation training, drafting of service level agreements, evaluation of tender opportunities, interpretation and advice on prospect's service level agreements etc.
International public courses and conferences on Help Desk, Call Centres (call centers), Service Level Agreements, Skills transfer and Outsourcing.
Consultancy on call centre (call center), help desks and service desks organisation and set-up - Consultancy on help desks and call center software tools - Management Training for help desks and call centres managers.
Sanders Gate, Churchfields, Stonesfield, Witney, Oxon OX29 8PP, United Kingdom.
Tel: +44 (0)1865 822010 Fax: +44 (0)1993 898833 E Mail Us: info@kingswell.net
A reputed management consulting firm based in UK offers risk management
and consulting services to industry, commerce and public sector
organizations providing consultancy on enterprise risk management,
business continuity, disaster recovery management, call centre,
contact centre and help desk management, customer support, information
security and integrity, service management, outsourcing, service
level agreements, customer care, with training courses and training
workshops for IT service management, telecommunications service
management, crisis management, business coontinuity, infrastructure
management, quality management, procurement management, contract
management, personal development. We also offer products for design,
implementation of risk management, business impact analysis, business
continuity and IT disaster recovery solutions.
