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| Product Name: |
Business Continuity Management – Best Practices. 2007 Edition |
| Product Price(£) |
29 |
| Description: |
Published in hard copy by Rothstein Associates Inc. www.rothstein.com. Hard copy price USD $89
This book explicitly covers all the ten areas of business continuity competence required for membership of the Disaster Recovery Institute International (DRII) and the Business Continuity Institute (BCI) and is endorsed by both organizations. Recommended reading by many universities – but clear enough for any practitioner to follow. 267 pages |
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| Product Name: |
Enterprise Risk Assessment & Business Impact Analysis – Best Practices. 2007 edition |
| Product Price(£) |
39 |
| Description: |
Published in hard copy by Rothstein Associates Inc. www.rothstein.com.
Hard copy price USD $89 De-mystifies many techniques and methods of risk and impact assessment with detailed practical examples and checklists. 263 pages. |
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| Product Name: |
The Complete Guide to IT Service Level Agreements: Matching Service Quality to Business Needs. |
| Product Price(£) |
49 |
| Description: |
ISBN 0-9641648-2-5 published in hard copy by Rothstein Associates Inc. Hard copy price USD $129
The standard work on IT Service Level Agreements. Recommended by leading institutions. |
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| Product Name: |
Service Level Agreements, Winning a Competitive Edge for Supply and Support Services. |
| Product Price(£) |
49 |
| Description: |
Published in hard copy by Rothstein Associates Inc www.rothstein.com. Hard copy price USD $99
This book applies Service Level Agreements to services other than IT. Real case studies and example SLAs are provided ranging from Human Resources, Logistics, through Training, Livestock Handling, Logistics and Field Service Engineering. 346 pages |
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| Product Name: |
Creating a Customer Focused Help Desk |
| Product Price(£) |
20 |
| Description: |
Published in hard copy by Rothstein Associates Inc. www.rothstein.com Hard copy price USD $59.
This book was published with the support of the Help Desk Institute www.helpdeskinst.com. 215 pages. |
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| Product Name: |
Modular self-study course - Module 1 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
Module 1 – Introduction and Legal Background. 1-hour study module.
1. The Legal Background: National and International Law
2. English Commercial Law
3. The Contractual Relationship
Self-Test Questions and Answers
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| Product Name: |
Modular self-study course - Module 2 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
Module 2 - Contracts For IT Goods & Services – General Clauses. 1-hour study module.
1. Contracts for ICT Goods and Services – Essential Contract Clauses Explained
2. Wrap-up of Module 2
Self-Test Questions and Answers |
 |
| Product Name: |
Modular self-study course - Module 3 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
Module 3 – Contracts for ICT Goods and Services. 1-hour study module.
1. Contracts for ICT Goods and Services
2. Wrap-up of Module 3
Self-Test Questions and Answers |
 |
| Product Name: |
Modular self-study course - Module 4 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
GB£29
Module 4 – Contracts for Specific ICT Goods and Services. 1-our study module.
1. Contracts for ICT Goods and Services: Telecommunications, Internet Service Provider, Web Services, Disaster Recovery.
2. Dangerous Clauses, Terms and Words
3. Wrap-up of Module 4
Self-Test Questions and Answers |
 |
| Product Name: |
Modular self-study course - Module 5 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
Module 5 – Specifications for ICT Goods and Services. 1-hour study module.
1. Introduction and Contract Structure
2. Specifications
3. Example Software Requirements Specification Template
4. Example Mechanical and Electrical Specification for a Data Centre
5. Glossary
6. Wrap-up of Module 5
7. Resources
Self-Test Questions and Answers |
 |
| Product Name: |
Modular self-study course - Module 6 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
GB£29
Module 6 – Service Level Agreements – Part 1. 1-hour study module.
1. Introduction to Service level Agreements (SLAs).
2. How SLAs Can Support Business and IT Strategy
3. Format and Structure of a SLA
4. Module 6 Wrap-Up
Self-Test Questions and Answers |
 |
| Product Name: |
Modular self-study course - Module 7 |
| Product Price(£) |
29 |
| Description: |
Effective Development, Negotiation and Management of IT Contracts
Author:
Andrew Hiles FBCI
Module 7 – Service Level Agreements – Part 2. 1-hour study module.
1. Introduction to SLA Measurement
2. SLA Metrics, Measurement and Monitoring
3. Customer Satisfaction Surveys
4. SLA Management
5. Module 7 Wrap-Up
Self-Test Questions and Answers |
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| Product Name: |
SLA Framework for IT Services |
| Product Price(£) |
95 |
| Description: |
IT SLA FrameworkTM
MS Word® , MS Exel®, MS PowerPoint® documents and templates including:
§ SLA Handbook
§ 18 example SLAs including Call Centres, Help Desk Software Development, Desktop Support, Finance Sector, ASP, Maintenance etc., together with two example Operational Level Agreement examples and example Catalogue of Services
§ Example Customer Satisfaction Survey – a sophisticated new approach
§ Outsourcing Checklist
§ Example Desktop Support Service Products
§ SLA Checklist
§ Service Quality Improvement Chart
§ Example Performance Reports
Example PowerPoint® SLA presentations |
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| Product Name: |
SLA Framework for Business Services |
| Product Price(£) |
95 |
| Description: |
|
 |
| Product Name: |
BC Framework |
| Product Price(£) |
95 |
| Description: |
This consists of MS Wordâ, MS Excelâ and MS Projectâ documents and templates designed by Fellows of the Business Continuity Institute and contains the following documents:
§ Project Initiation: 12 documents including example policy Statement, Terms of Reference and Scope, Briefing forms and MS Project and MS Word example project plans.
§ Risk Assessment and Impact Analysis: 7 example forms, questionnaires, data collection and vital material documents
§ BC Strategy: 3 example BC Strategy reports
§ PC Plans: documents include: Incident Alert form, example Emergency policy, Example BC Plans including support functions, Media Checklist, Vendor Checklist, Example Recovery Site Specification, Software Questionnaire
Plan Audit and Exercise: BC Plan Audit Checklist, Test Case, Test Srategy. |
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| Product Name: |
The ABC of Business Continuity Management – A ‘How To’ Guide. 2007 edition. |
| Product Price(£) |
50 |
| Description: |
|
The ABC of Business Continuity Management – A ‘How To’ Guide. 2007 edition.
With all the forms, templates, checklists and models and you will need.
Author:
Andrew Hiles FBCI
This book is designed to help the newcomer to BC conduct a complete BC project from A-Z. It covers project initiation, risk and impact analysis, emergency and incident management and communications, plan development, review, maintenance and testing. It has helpful hints and action plans after each Chapter. Text, forms, templates, checklists and models are all in MS Word® format so you can easily adapt them to your organization’s specific needs. 292 pages.
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