Training Courses
Courses and Workshops include:
IT/Telecommunications Service Management
SLA
Strategies for IT Management (2 days)
Service
Level Agreements - course 1 (2 days)
Service
Level Agreements - course 2 (2 days)
Service
Level Agreements for e-Business(1 day)
Advanced Service
Level Agreements (1-day)
Certified
Service Level Manager (5 days) (Comprises a 3 day Service Level Agreement
course followed by
a 2 day module on IT Contracts and IT Contract Law - see outline)
IT
Business Performance Measurement and Management (3 days)
Best Practice
in IT Infrastructure Management (2 days)
Strategies
for IT Service Delivery and Support (2 days)
Outsourcing:
How to Get it Right (2 days)
How
to Manage Change (1 day)
Strategic
IT Cost Control(2 days)
Telephone
Skills (1 day)
Time
Management for Technical Professionals
(1)
Crisis Management, Business Continuity & Risk Management
The
ABC of Business Continuity Management (3 days)
Business
Continuity Management - the Project Approach for Safer Recovery( 1 day)
Crisis
Management (3 days)
How
to Develop,Test and Maintain a Business Continuity Plan (1 day)
IT and Telecoms
Disaster Recovery Planning (2 days)
IT Disaster
Recovery Plan Testing (1 day)
IT
Risk Management (2 days)
Risk
Management ( 2 days)
Planning
Emergency Response (1 day)
Certificate
in Loss Prevention & Business Continuity (5 days)
Understanding
Risk Assessment & Business Impact Analysis (1 or 2 days)
IT Security (1 day)
Incident Control
(1 day)
Customer Care
Selling Customer Support
(2 days)
Creating
a First Class Help Desk (3 days)
Essential
Skills for Help Desk Staff (1 day)
The
Strategic Help Desk (2 days)
Managing
the Help desk (2 day)
Certified
Contact Centre and Help Desk Manager (5 days)
Profitable
Customer Support Management (2 days)
Service
Level Agreements for non-IT Services (2 days)
Infrastructure Management
Best
Practice in IT Infrastructure Management (2 days)
Cost
Effective Hardware Maintenance (1 day)
Strategies
for Project Profitability (1 day)
Project Management(1
day)
Quality Management
Total
Quality Management (2 days)
Procurement and Contract Management
Effective
Buying and Negotiating of I.T. Contracts (2 days)
How
to Write Winning Proposals (2 days)
Successful
Bid Management (2 days)
Successful
Contract Management (2 days)
Managing
Partner & Outsourcing Relationships
Introduction
to Buying (1 day)
IT Contracts
and IT Contract Law (2 days)
Outsourcing:
How to get it right (2 days)
Distance Learning Course
on Contract Management
Personal Development
Effective
Technical Report Writing (2 days)
Effective
Technical Writing (2 days)
Inter-Personal
and Consultancy Skills for Technical Professionals (2 days)
Survival
Skills for Internal Consultants (2 days)
Personal
Productivity & Time Management for Technical Staff (1 day)
Vital
Skills for the New Manager (1 day)
How to Interview
(1 day)
Appraisal
Interviewing (1 day)
Effective
Coaching and Mentoring (2 days)
Creative
and Productive Thinking for Technical Professionals (1 day)
Management
Skills for Technical Professionals (1 or 2 days)
Personal
Communication Skills for Technical Professionals (1 day)
Analytical
and Problem Solving Skills for Technical Professionals (1 day)
Mastering
Leadership (1 day)
How to Build Winning Teams (1 day)
How
to make Effective Presentations (1 day)
Analysing
and Documenting Work Processes ( 3 days)
Training courses scheduled for 2007
Over the last ten years, over 30,000 delegates have benefited from courses and presentations delivered by Kingswell experts. You may have seen them at conferences like UKCMG; COMSEC; COMPSEC, EUROSEC, IDIMS (Malta), COMPACS; CHARTEC; CP&M (USA), FACILITIES MANAGEMENT, TELEBUSINESS (South Africa), IT STRATEGY FORUM (UAE), at vendor user group conferences and dozens more. Our speakers have presented at leading management colleges and universities.
We have presented in-company training internationally for leading multi-nationals and smaller, dynamic organizations. SkillsXfer is a product unique to Kingswell and enables one or two individuals to receive personalised coaching, training and skills transfer in any of the topics covered by our training at a price competitive with attendance at a public course. This is ideal where training is needed when there is no public workshop conveniently scheduled.
We are unique in promoting the Business Survival Pack - an integrated series of courses covering business continuity, service management and quality management. We provide a wide range of tailored and standard courses (see overleaf) which delegates find educational, motivating - and enjoyable.
Typical delegate comments are:
"Excellent presenter. Well paced and good content."
"Very enjoyable and helpful day"
"Comprehensive, logical, step-by-step"
"Informative and very well delivered. An important contribution to an increasingly significant aspect of I.T."
"Excellent course which for me fulfilled all the objectives in attending"
Delegates from most of the Fortune 1,000 companies have attended public and in house courses and workshops delivered by Kingswell.
In-house workshops are particularly cost-effective, saving delegate travelling time and cost and offering reduced delegate rates. Special discounts are available for organisations committing to over 10 days/year of Kingswell training. Kingswell courses not only save money, but they are more productive: they can be targeted specifically at your client organisation's current issues and take into account your culture and organisation.
