Call Centre and Help Desk Management

 

Customer care is a key factor in providing competitive edge. Competition is fierce: even internal services face potential outsourcing. Typically 16% of customers are lost each year – mainly because of dissatisfaction with the service or the way they have been treated. It can cost up to 100 times as much to gain a new customer as to retain an existing one. Kingswell can help stem this attrition and retain your base of satisfied customers.

  • Customer orientation and programmes
  • Consultancy on call centre, help desk and service desk organisation and set-up
  • Consultancy on software tools
  • Training for help desk and service desk managers
  • Training agents, consultants and analysts

    Well-trained, highly motivated management and staff are key to Call Center and Help Desk success

Enterprise Risk Management & Disaster Recovery Planning by Kingswell