KINGSWELL – Highlights

December 2014

Andrew Hiles made Emeritus Professor of Business Continuity Management at Telfort Business Institute, Shanghai.

December 2014

Business Continuity – Best Global Practices 4th edition by Andrew Hiles published by Rothstein Associates ( to extremely supportive reviews by the BCI, practitioners and academic institutions. Immediate take-up as courseware by Boston University, Adelphi University and John Jay College in N America, with others in stages of acceptance.

January 2013

Updated edition of Business Continuity – Best Global Practices 3rd edition published by Rothstein Associates ( to include comprehensive section on ISO 22301.

November 2012

Andrew Hiles was awarded Honorary Fellowship in recognition of thirty years’ dedicated service to the industry and for making a real difference to how business continuity is received and perceived. This is the most senior recognition bestowed by the Institute and Andrew is one of only 10 (out of nearly 8,000 members) holding this distinction.

January 2012

Andrew Hiles, author, Business Continuity ManagementBest Practices3rd Edition, published by Rothstein Associates (

October, November 2011

Andrew Hiles, Editor and contributer, Managing Reputation Risk, Bloomsbury (

Andrew Hiles, contributor The Anatomy of a Crisis in Contingency Planning and Crisis Management: Assessing and Mitigating Potential Threats to you Business, Bloomsbury. (

September 2011

Ian Pidgen became a Director of Kingswell International.

January 2011

New enhanced versions of SLA Framework, BC Framework and Help Desk Framework now available

October 2010

Andrew Hiles, Editor and main contributor, The Definitive Handbook of Business Continuity Management, 3rd Edition, published by John Wiley and Sons. ISBN 978-0-470-67014-9 (HB)

October 2009

Andrew Hiles contributed the Business Continuity Chapter to Qatar Finance: The Ultimate Resource(QFINANCE) ISBN-10:1-84930-000-3 published October 2009 by Bloomsbury under the auspices of the Qatar Financial Centre Authority with a foreword by HE Yousef Hussain Kamal, Minister of Economy and Finance of the State of Qatar and chairman of the Qatar Financial Centre Authority.

February 2009

CBA – Kingswell founded to service clients in Cyprus

October 2008

Kingswell now represented in USA, Canada and Australia

August 2008

CIAR – Kingswell formed to service clients in Africa

November 2007

Publication of Andrew Hiles’ second edition of Wiley’s highly successful book, The Definitive Handbook of Business Continuity Management.

September 2007

Kingswell forms alliance with Polish based consultancy JDS to serevice CEE clients

August 2007

Ingenium-Kingswell launched in Kuala Lumpur to service clients in the Pacific Rim

January 2006 Kingswell opens French office

October 2005

ICIL – Kingswell formed with Pakistan’s leading credit risk agency, now offering Kingswell’s enterprise risk management, business continuity and disaster recovery services

November 2004


On behalf of Kingswell International Limited, Andrew Hiles was awarded Hall of Fame status in the Business Continuity Practitioner category by the prestigious American magazine, Contingency Planning & Management at the awards ceremonies at their major Washington D.C. conference 8-10 November 2004.

Andrew’s citation emphasised his lifetime international contribution to enterprise risk management and business continuity in that he:

Founded the first international user group for business continuity professionals

Was founding director of the Business Continuity Institute

Was among the first to provide truly international training in enterprise risk management and business continuity including current courses in North America for the American Institute of Certified Public Accountants; in South America, UK and continental Europe; in Australia, New Zealand, Hong Kong, Thailand, Malaysia and Singapore.

Successfully pioneered BC training in Southern Africa, the Middle East and India

Authored and contributed to numerous books on enterprise risk management and BC management

Consulted globally to blue chip companies and public sector organizations.

Developed BC Framework, a low cost, high value BC Management and BCP development tool.

Introduced SME3000 Continuity Server as a scalable solution from Small & Medium Enterprises to large organizations.

This came five years after Andrew was nominated for Lifetime Achievement in the first UK Business Continuity / Corporate Insurance & Risk (now Continuity Insurance & Risk) Awards, demonstrating Kingswell’s consistent high standards over time and its global reach.


Pakistan- ICIL-Kingswell BIA for a major financial Institution

Dubai- BCP Review for a leading bank

UK- New Contract for major law firm

UK- Contract with financial services company

UK- Contract awarded by UK charity

UK- Contract awarded by finance group

UK- BCP testing for professional services company


Abu Dhabi – Help to an international construction consortium in developing a proposal for a $*000 million contract.

Oman – Skills transfer in tender preparation and evaluation for companies in the oil and gas industries.

Dubai – Customer Care training for Services Company.

Egypt - Skills transfer to leading Egyptian bank in Service Level Agreements.

Dubai – Kingswell completed a contract for a new UAE government service to establish policies and procedures for its IT Customer Support function and to introduce Service Level Agreements and Operational Level Agreements.

Middle East Telco – Service Level Agreements for new shared services organization.

Petroleum Industry, Middle East – Service Level Agreements.

Major Middle East Oil Company – Service Level Agreements.

Help Desk skills transfer for UK based manufacturing company.


Articles on Business Continuity written by Kingswell personnel, or featuring Kingswell personnel have appeared in:

Enterprise Risk Management & Disaster Recovery Planning by Kingswell